At Nina Landscapes, we strive to provide a smooth and reliable shipping experience for all of our customers worldwide. This policy outlines the details of our shipping procedures, including delivery timelines, shipping charges, and international shipping practices.
1. Shipping Locations
We are pleased to offer worldwide shipping for all of our products. No matter where you are located, you can enjoy our high-quality travel accessories, luggage bags, hiking gear, fishing gear, camping gear, and more.
2. Shipping Charges
We offer free shipping on all orders, regardless of the order amount or destination. There are no hidden fees, and the price you see is the price you pay at checkout.
3. Processing Time
All orders are processed within 1-2 business days after the order is confirmed. This processing time includes verifying your order and preparing it for shipping. Orders placed over the weekend or during holidays may experience a slight delay.
4. Delivery Time
The estimated delivery time varies depending on the destination. Here are the typical delivery windows:
- Domestic Orders (within your country): 3-7 business days.
- International Orders: 7-15 business days, depending on the location and customs clearance times.
Please note that shipping times are estimates and may vary due to factors such as customs delays, local postal services, or extreme weather conditions.
5. Cash on Delivery (COD) Payments
As we operate using the Cash on Delivery (COD) payment method, payment for your order will be collected upon delivery. The delivery agent will collect the payment in cash when they deliver your order to the address provided. Please make sure you have the correct amount ready at the time of delivery to avoid any issues.
6. Order Tracking
Once your order has been shipped, we will send you an email with tracking information so you can monitor the progress of your delivery. If you have not received tracking information or have trouble with tracking, please contact our customer service team at [email protected].
7. Shipping Delays
While we strive to deliver all orders within the estimated delivery times, shipping delays can occur due to unforeseen circumstances, including extreme weather, natural disasters, or issues with local postal services. If there is a delay in your order, we will notify you as soon as possible and keep you updated on the status of your shipment.
8. Customs and Import Duties
For international orders, customs fees, import duties, and taxes may apply, depending on your country’s regulations. These charges are the responsibility of the customer. Please check with your local customs office for more details about potential fees.
9. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us immediately at [email protected]. We will work with the shipping carrier to resolve the issue and ensure that you receive your order. If necessary, we will offer a replacement or refund for the damaged or lost goods.
10. Incorrect Shipping Information
Please ensure that your shipping address is entered correctly during checkout. If the address is incorrect or incomplete, we may not be able to deliver your order. In case of an incorrect address, please contact us at [email protected] immediately so we can make the necessary changes before shipment.
11. Changes to the Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, with an updated “Last Revised” date. Please review this policy periodically to stay informed about any updates.
Contact Information
If you have any questions or concerns regarding shipping or your order, please contact us at [email protected].